Counselling Sessions
Sessions are normally a maximum of 50 or 75 minutes long. Sessions are usually face-to-face, but can also be shorter online sessions or phone calls.
Alcohol and Non prescription Drugs
Any persons believed to be under the influence of Alcohol or Non prescription drugs will have their session cancelled and full payment will be due.
Forms
Any forms that need to be completed must be either filled out online and returned or brought to your first session. Where you choose the option to fill out the form online and return via email you agree to do so at your own risk.
Tasks
Occasionally you will be given things to do outside the room this may need to be documented and brought back in to your next session. It is vital that you complete any tasks given as this usually forms the next part of your session. By not completing your task it may impact your therapeutic journey. Meaning the next session is taken up with the task being completed in session or your session may be cut short.
First time counselling sessions
First time sessions require payment up front and are non refundable. A first time session can be rescheduled but please give at least 48 hours notice, along with your name and session details. Please get in touch to reschedule a session.
Payment
To make card purchases as safe as possible, all payment information is encrypted with SSL (Secure Sockets Layer). This means that the information is sent via a safe link and your card details cannot be read by any unauthorised person. None of your card details will be registered or stored by this site.
Deposits
All deposits are non refundable.
Late Arrival
You are booking a time slot. I reserve the right to reduce or cancel your session if you are over 15 mins late for your appointment with me. This is for both In person and online sessions. Occasionally where I am running behind your session time will be delivered in full.
Cancellations & Rescheduling Sessions
This is my livelihood so I try be as fair as possible to both patients and myself. If you cancel your session giving at least 48hrs notice there is no charge.
If you just wish to move your appointment to another appointment in the same week subject to availability there is no charge. If you cancel with less than 48hrs notice then full fee is due.
If you miss or fail to turn up then the full fee is due. I will always do my best to fill a cancelled slot. It is not always possible. If you have paid a cancellation fee and I do manage to see another client in the slot you cancelled I will either refund you in full or I will offer a credit against your next appointment.
To cancel or move your appointment please get in touch giving at 48 hours notice and provide your name and session details.
Discussing Cases
Your privacy is assured. There may be times within peer groups where therapists discuss difficult or problematic cases this is purely to gauge opinion and to ensure that the patient is getting the best help possible and to allow myself to be assessed for CPD (continued professional development). When this takes place the names are changed to ensure that your privacy is respected and protected.
Ethical Working
I will endeavour to uphold professional and personal standards that ensures your needs are priority and within the boundaries of the ethical framework for professional counsellors. I will work without Judgement or prejudice during sessions and will offer a safe environment for all clients.
Online Working
Working online does have its limitations when it comes to confidentiality and data protection. Whilst I will always try to ensure safety online for all concerned. There is always the possibility of a data breach when using any third party technology.
Agree box to tick.
Proficiency
Occasionally there will be times where after an initial consultation or after a few sessions it becomes cleat that more specific specialist help is required. Be assured that where this is the case I will discuss it openly and do my best to offer you guidance on where and how to seek that support. I am currently not able to support any person with the following conditions.
Psychosis.
Schizophrenia.
Diagnosed Eating Disorders.
Therapeutic Relationship
I am active on social media, Facebook and Instagram which is used as a business page to provide information and occasionally an educational tool. You are welcome to follow me on either account, However I kindly request you do not DM me on either of those sites as I will not respond. In order to protect our professional boundary please do request me to add you as a friend on Facebook. I will decline all friend requests from anyone who is a paid client.
Contact
You are welcome to contact via the Whats app Business number to engage if you are looking to book a session or ask a question. As mentioned previously by doing so you are placing your data in the hands of a third party application and I can accept no responsibility for any potential data breach.
Incapacity or Death
In the event of my passing or incapacitation to practice. I have appointed a person who will get in touch to pass on the news. They will also be responsible for safe disposal of any personal information after it has been shredded. The appointed person may be able to offer alternatives to you in order that your counselling journey continues.